Thank you for your interest in our products and services. Please read the following terms and conditions before making a purchase on our website.
The terms and conditions are very important, and they govern our relationship with our clients. Please note that by accessing this site you are automatically agreeing to all of the terms and conditions of Ray Styles Studios services and products. The company is not liable to any information outside these terms. Even if you are a regular client, we encourage you to check this page regularly to take notice of any changes we may have made to the terms of service.
Access of this website may be terminated for any user for any reason as per the company’s policy. The company also reserves the right to withdraw or amend the services without notice. We will not be responsible or liable for any reason if this website is unavailable at any time or for any period.
Shipping Times and Cost Policy
Our standard shipping time in the United States is up to 5-10 business days. For a faster express shipping, it is up to 3-5 Business days. Standard and Express shipping costs depend upon the weight and size of the product.
International Shipping Costs
We aim to deliver international orders within 7-10 business days of your order being processed.
Appropriate shipping fees do apply. International shipping charges do not include taxes or duties; please contact your local customs office to request details of these charges. We are unable to change your delivery address once an order has been dispatched. Time is not of the essence in relation to delivery.
Please also note that customers will be responsible for paying any applicable import duties and taxes for all orders shipped from the US to another country. Charges to ship outside the US may vary based on the contents of the order. Customers are advised to check the estimated delivery day that will be sent via email.
For our standard and express international shipping time and cost, please contact us through email: firstname.lastname@example.org
Please feel free to contact us if you wish to find out any specific information about your order.
Product Delivery – Digital Products
When you purchase any of our products and have completed payment through one of the available payment processors, you will have immediate access to your account where you can download our products. If you have any problems, please contact us through our website.
Product Delivery – Physical Products
We can ship to any address in the world. Please note that there may be restrictions on some products and some products cannot be shipped to certain international destinations.
When you place your order, you will get real-time shipping quotes and delivery dates for your order based on the availability of your items and shipping options you choose. Depending on the shipping option you choose, shipping date will be determined by the estimates on the shipping quotes page.
Please be aware that our business will be off on the following days:
- New Year’s Day
- Martin Luther King Day
- Presidents Day
- Emancipation Day
- Mother’s Day
- Memorial Day
- Father’s Day
- Independence Day (observed)
- Labor Day
- Columbus Day
- Veterans Day
- Day after Thanksgiving
- Christmas Day
Return & Refund Policy
We do not offer any refund on Penciled, Caricature or any graphic work. We can offer two times adjustment within 24 hours. Additional fee will be charged if you need to have a design recreated or want to make major adjustments to redo any penciled, caricature or graphic work.
We do not offer refunds for any parcels or accessories (shirts, tanks, hoodies, jugs, stickers, hats, pencils, pens, jackets etc.) on our website. However, we do offer exchanges for any parcels or accessories (shirts, tanks, hoodies, jugs, stickers, hats, pencils, pens, jackets etc.) within 7 days from the time of purchase.
Return and Exchanges
If you want to return or exchange your order, you must take reasonable care of the items and they should be returned in their original condition, from the original delivery country. We recommend that you ask the Post Office or other mail carrier for proof of posting to ensure the return shipment, as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse.
In case of dispute, we also recommend you retain proof of sending. Without this, we cannot refund any money if we do not receive the returned items. For international returns please mark clearly on your return invoice “Returned Goods”.
Please notify us about the return so we may provide a return address. Our office must receive all returns within 7 days of receiving your order. Please choose your shipping method accordingly.
Damaged or Defective Products
At Ray Styles Studios, we are committed to selling only first-quality products. To that end, we employ several quality checks before an item is shipped. If you have received a damaged or defective product, please notify us within 15 days of receiving the order to be eligible for a refund.
You can return goods, which are of unsatisfactory quality or unfit for purpose to us by posting them to the Return and Exchange address. If you have returned the products to us in accordance with our return policy because they are faulty or misdescribed, we will refund the price of a defective product in full, any applicable delivery charges and any reasonable costs you incur in returning the item to us.
Currently we only accept payments from PayPal and Escrow. If you have paid via your PayPal account, transactions are charged from the time the goods are ordered. All prices are exclusive of shipping charges and sales tax (if applicable). The total cost of the order is the price of the products ordered plus the delivery charge and sales tax (if applicable).
A document containing the above terms and conditions will be supplied via email along with the first invoice. Acceptance should be stated in an email reply.
Ray Styles Studios reserves the right to change our individual product prices at any time without prior notice.
Ray Styles Studios services solely serve as a venue for the creation of work and does not screen or censor any information or material posted to the Web Site. Although Ray Styles Studios makes commercially reasonable efforts to determine the identity of Customers, Ray Styles Studios cannot and does not confirm that any Customer or other user is who they claim to be or that any Customer or other user has the qualifications he or she claims to have.
Since Rays Styles Studios does not and cannot be involved in user-to-user dealings or control the behavior of participants on the Web Site, if you have a dispute with one or more users, you release Ray Styles Studios (and our affiliates, agents and employees) from all claims, demands and damages (actual, consequential, direct, indirect, incidental, special and exemplary) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such disputes.
Events outside our control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under this Agreement that is caused by events outside our reasonable control, including (but not restricted to) fire, flood, severe weather, explosion, war, acts of terrorism, industrial dispute, or acts of local or central Government or other competent authorities. This does not affect your statutory rights.
These terms and conditions and other notices elsewhere on our website contain the whole agreement between us and you relating to access to our site and purchase of products thereof. No other terms or conditions will form part of the Agreement between you and us.
Our right to vary these terms and conditions
We have the right to revise and amend these terms and conditions from time to time. You will be subject to the terms and conditions in force at the time that you order products from us.
Law and jurisdiction
This website, any content contained herein and any contract brought into being as a result of use of this website, are governed by and construed in accordance with the United States Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of the United States. All Agreements are concluded in English and no public filing requirements apply.
If you have any questions concerning this Terms and Conditions, please contact us.